Open to Opportunities

James
Blanchard

Infrastructure & Compute Engineer with hands-on experience in Active Directory, Windows Server, cloud infrastructure, and enterprise IT service delivery.

Active Directory Azure / AWS Windows Server 2019/2022 DNS Administration Cloudflare Terraform GitHub VM Deployment
Get in Touch View Experience
Location
Port St. Lucie, FL
Availability
Remote · Immediate
Current Role
IT Client Support Analyst · HCA Healthcare
Core Competencies

Technical Skills

🗂️

Active Directory & Identity

AD Administration OneIdentity GPO ADUC User Lifecycle RBAC Domain Services
☁️

Cloud & Infrastructure

Azure AWS Cloudflare Workers Terraform Azure Backup AVD SSL / Digicert
🖥️

Windows Server & Compute

Windows Server 2019 Windows Server 2022 VM Deployment VirtualBox Patch Management Server Manager
🎫

IT Service Management

ServiceCentral ServiceNow Incident Management Change Management SLA Compliance Knowledge Base
🌐

Networking & Troubleshooting

DNS Administration Cloudflare DNS GoDaddy DNS TCP/IP VPN Remote Desktop Network Diagnostics
⚙️

Development & Automation

GitHub CI/CD JavaScript Python REST APIs JWT Auth D1 / SQLite
Work History

Experience

IT Associate Client Support Analyst
HCA Healthcare · Parallon — Remote
2025 – Present Current

Supporting infrastructure and end-user systems across the nation's largest private healthcare system — HCA operates 180+ hospitals and 2,300+ care sites in 20 states and the UK.

  • Administer Active Directory user and group objects via OneIdentity — provisioning, deprovisioning, group membership changes, and OU management across enterprise healthcare environments
  • Resolve Tier I–II incidents involving Windows workstations, network connectivity, VPN, remote desktop, and clinical application access with consistent SLA compliance
  • Log, track, and escalate incidents through ServiceCentral ITSM; coordinate with Tier II/III infrastructure teams for complex resolution paths
  • Support access management workflows including password resets, account unlocks, and MFA troubleshooting across Active Directory and SSO-integrated systems
  • Perform remote desktop and remote-assist sessions to diagnose and resolve hardware, OS, and application-layer issues on enterprise Windows endpoints
  • Document resolution steps and contribute to the internal knowledge base, improving FCR rates and reducing repeat-incident volume on known issues
  • Maintain service quality metrics aligned to call center SLAs; manage ticket queues and prioritize by impact and urgency in a high-volume healthcare support environment
  • Apply HIPAA-compliant data handling practices in all support interactions, maintaining strict confidentiality of patient and employee records
Independent Infrastructure Projects
Self-Directed Lab & Cloud Engineering
2022 – Present
  • Designed and deployed a Windows Server Active Directory home lab (domain: lab.tenvaro.io) with DC, ADUC, GPOs, and domain-joined workstations using VirtualBox
  • Deployed and managed Cloudflare Workers, Pages, and D1 (SQLite) databases — including JWT-authenticated admin dashboards, CI/CD pipelines via GitHub Actions, and custom domain routing
  • Administered DNS records (A, CNAME, MX, TXT) across Cloudflare zones; configured email routing, SPF, DKIM, and bulk redirect rules
  • Built and deployed REST APIs (Cloudflare Workers runtime) with route-level authentication, schema validation, and structured error handling
  • Managed SSL certificate lifecycle and custom domain attachments across multiple Cloudflare-hosted projects
Customer Experience Representative
Enterprise Holdings LLC — Orlando, FL
Jun 2015 – May 2017
  • Handled inbound technical support calls in a high-volume call center environment, troubleshooting customer issues and delivering solutions with consistent first-call resolution
  • Supported users with POS terminals, receipt printers, barcode scanners, and network-connected peripherals — diagnosing hardware and connectivity issues to minimize downtime
  • Managed support cases end-to-end from intake through resolution, documenting steps and escalating recurring issues to lead technicians for root cause analysis
  • Identified patterns in repeat incidents and escalated findings to leadership, contributing to process improvements that reduced ticket recurrence
Hands-On Work

Active Directory Home Lab

Lab Environment: A fully functional Active Directory domain (lab.tenvaro.io) built on Windows Server 2025, running in VirtualBox with a domain-joined Windows 10 workstation. Demonstrates real-world AD administration skills: domain controller setup, ADUC user/group management, DNS resolution, and domain join workflows — the same skills applied daily in enterprise environments.
Windows Server 2025 Server Manager and Active Directory Users and Computers
Domain Controller & Server Manager
Windows Server 2025 with Active Directory Domain Services installed. Server Manager shows the DC role active on the lab.tenvaro.io domain alongside ADUC open in the background.
Active Directory user properties for Clark Gibson
User Object Management — Clark Gibson
ADUC user properties for Clark Gibson — IT Client Analyst in the ITG Department. Demonstrates real-world provisioning: display name, job title, department, and OU placement mirroring enterprise identity management workflows.
CMD ping from domain-joined workstation to DC-WIN10.lab.tenvaro.io
Domain-Joined Workstation — Connectivity Proof
CMD on a Windows 10 workstation domain-joined to lab.tenvaro.io successfully pinging DC-WIN10.lab.tenvaro.io (192.168.56.20) with 0% packet loss — confirming DNS resolution and AD network connectivity end-to-end.
Education & Certifications

Credentials

🏅
IBM Full Stack Software Developer
IBM · Professional Certificate
🏅
IBM IT Support Professional
IBM · Professional Certificate
🎓
Valencia State College
Orlando, FL · Coursework
🏥
Healthcare IT Operations
HCA Healthcare · HIPAA · Clinical Systems · Enterprise Support
Get in Touch

Contact

I'm actively exploring remote infrastructure and compute engineering roles. If you're building something in cloud infrastructure, enterprise IT, or DevOps — I'd welcome a conversation.

Best way to reach me is email. I'm responsive and available for calls or video interviews during standard business hours (ET).

✉️
Email
jblanchardjr5@outlook.com
📞
Phone
(561) 768-5258